Privacy Policy

Joyner Family Dental (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and store your personal and health information.

1. Information We Collect

We may collect the following types of information:

• Personal information — your name, date of birth, address, phone number, email address, emergency contact details and health fund membership details.
• Health information — your medical and dental history, current medications, allergies, X-rays, photographs, clinical notes, treatment plans and referral correspondence.
• Financial information — health fund details and payment information necessary to process transactions and claims.
• Website data — anonymised usage data collected via cookies and analytics tools when you visit our website, including pages viewed, browser type and referring URLs.

2. How We Collect Information

We collect information directly from you when you:

• Complete a new patient registration form
• Attend an appointment or consultation
• Contact us by phone, email or through our website
• Book an appointment online

We may also receive information from referring dental or medical practitioners, pathology or radiology providers, hospitals and your health fund.

3. Why We Collect Your Information

We use your information to:

• Provide dental care and treatment
• Maintain accurate clinical records as required by law
• Process payments and health fund claims
• Send appointment reminders and recall notices
• Communicate with referring practitioners
• Comply with legal and regulatory obligations
• Improve our services and patient experience

4. Disclosure of Information

We will not sell, rent or trade your personal information. We may disclose your information to:

• Referring dental or medical practitioners involved in your care
• Pathology, radiology and specialist providers as clinically required
• Your nominated health fund for claims processing
• Third-party software providers who assist with appointment management and clinical records (bound by confidentiality agreements)
• Government bodies where required by law (e.g. mandatory reporting under AHPRA regulations)

5. Data Storage and Security

Your information is stored securely in encrypted digital systems and, where applicable, in locked physical storage within our practice. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure.

Clinical records are retained for a minimum of seven years from the date of last treatment, or until the patient turns 25 years of age (whichever is longer), in accordance with Queensland Health record-keeping requirements.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand how visitors use the site. This data is anonymised and does not identify you personally. You can disable cookies through your browser settings, though this may affect website functionality.

7. Your Rights

Under the APPs, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
• Make a complaint about our handling of your information

8. Complaints

If you believe your privacy has been breached, please contact our practice manager. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For privacy-related enquiries, please contact us:

• Phone: 07 5547 6000
• Address: Tenancy T16, 27 Youngs Crossing Road, Joyner QLD 4500
• Email: reception@joynerfamilydental.com.au